COMPLAINTS REGARDING THE SERVICES PROVIDED BY ELECTRONIC MEANS
The User may lodge complaints regarding the Services provided on the Site, in particular complaints regarding non-performance or unduly performance of the Service.
Complaints may be filed in writing, by e-mail to: contact@e-visa-russia.online, via a contact form, or by registered mail, to the address: GTS Dawid Lisiecki, ul. ul. Wielka Skotnica nr 8d/64, 41-400 Mysłowice.
Complaint filed should include the name of a person lodging the complaint (name and surname or company name, address of residence or registered office, e-mail address, Order number) and a description of circumstances that lead to the complaint. The template of the complaint form can be found below as an attachment in the PDF file, while the User is not obliged to use that template.
Complaint related to electronic provision of services
The Service Provider undertakes to handle every complaint within 30 days, and if this is not possible, to inform the User within this period of time on the date the complaint will be handled. If some information is missing in the complaint, the Service Provider will request the User to complete it within the necessary scope within 7 days from the date of the receipt of such a request by the User.
The User has the right to withdraw from the contract for the provision of Services concluded with the Service Provider within 14 days from the date of the contract conclusion, without providing any reason, unless prior to the conclusion of the Contract, it agreed to provide the Service before the time limit specifying withdrawal from the contract, which results in the loss of this right. (more information below)
To respect the time limit, it is sufficient to send the declaration before its lapse.
The time limit for the Contract withdrawal begins its run from the date of the Contract conclusion.
The template of declaration of withdrawal from the contract can be found below as an attachment in the PDF file, while the User is not obliged to use that template.
Form of withdrawal from the agreement of Services
Withdrawal from the contract should be sent with an electronic message to the Service Provider's e-mail address via the contact form or in writing, by registered mail, to the addresses laid down above.
Upon the receipt of the declaration on withdrawal from the Contract by the Consumer, the Service Provider will send confirmation of receipt of the declaration on withdrawal from the Contract to the Consumer's e-mail address.
In the event of withdrawal from a Distance Contract, the Contract is considered null and void. Services provided by the parties are returned unchanged, unless a change was necessary to establish the nature, characteristics and functionality of the Order. The return should be made immediately, not later than within 14 days. The order should be returned to the address of the Service Provider.
The Service Provider will immediately, however not later than within 14 days from the date of receipt of the Consumer's declaration on withdrawal from the Contract, return all payments to the Consumer that were made by the Consumer. The Service Provider reimburses payments by means of the same method of payment as the Consumer used, unless the Consumer agrees to a different method of reimbursement, and this method will charge the Consumer with any costs.
The User is entitled to, i.a., the following out-of-court means of complaint handling and pursuing claims:
Information on the access to the above mentioned procedures of dispute settlement is published under: www.uokik.gov.pl, tab: “Rozstrzyganie sporów konsumenckich” (“Settlement of consumer disputes”).
INSTRUCTIONS ON WITHDRAWAL FROM THE AGREEMENT OF SERVICES
(INFORMATION REGARDING THE RIGHT TO WITHDRAW FROM THE AGREEMENT OF SERVICES)
The right of withdrawal from agreement
We hereby inform that you have the right to withdraw from this agreement within 14 days without giving any reasons. The time for withdrawal from agreement expires after 14 days from the date of conclusion the Agreement.
In order to exercise the right of withdrawal from the agreement you must notify: „GTS Dawid Lisiecki”, (address) ul. Wielka Skotnica nr 8d/64, 41-400 Mysłowice, Poland e-mail: contact@e-visa-russia.online, about your decision to withdraw by way of a unilateral declaration (for example a letter sent by post, fax or electronic mail). You may use the form of withdrawal from agreement, but this is not obligatory.
In order to meet the deadline for withdrawal from agreement it is enough to send the information regarding exercise of your right to withdraw from agreement before the lapse of the deadline for withdrawal from agreement.
Consequences of withdrawal from agreement
If you withdraw from the agreement, we shall return all the payments we have received from you immediately, and in any case not later than within 14 days from the day when we were informed about your decision regarding exercise of the right to withdraw from the agreement. We will return the payment in the same manner you have selected for the original transaction, unless you have expressly agreed for another solution; in any case you shall not bear any costs in connection with such a return.
If you requested the provision of services before the deadline to withdraw from this agreement, in the case of paid services you will pay us the amount proportional to the scope of services provided until you inform us of withdrawal from this agreement.
Exclusion of the right to withdraw from the Agreement
The right to the withdraw from the Agreement of Services is excluded e.g. in case of complete performance of the Agreement, if User has agreed to perform it before the deadline to withdraw from the Agreement and has been informed about the effect of expressing such consent in the form of excluding the right to withdraw from the Agreement.